Thrive Cables respects your privacy. This Privacy Policy explains what personal information we collect when you visit thrivecables.com, request a quotation, or buy our products, how we use that information, and the choices you have. By using our website or contacting us, you agree to the practices described in this policy.
In this policy, “we”, “us”, and “our” refer to Thrive Cables, a copper wire manufacturer based in Lahore, Pakistan.
Information you give us: When you place an order, request a quotation, apply to become a dealer, or contact us, we may collect your name, phone or WhatsApp number, email address, delivery address, city, business or company name, and details of the products and quantities you are interested in.
Order and payment information: We keep records of your orders, invoices, and payments. If you pay by bank transfer, we may receive your payment reference and account name. We do not store full card details on our website.
Information collected automatically: When you browse our website, we may automatically collect technical information such as your IP address, browser type, device type, pages visited, and time spent on the website, through cookies and similar technologies.
Communications: If you contact us by WhatsApp, phone, or email, we keep a record of that conversation so we can respond and follow up on your order or enquiry.
We use your information to process and deliver your orders, prepare quotations and share current prices, respond to your questions and support requests, handle returns and warranty claims, manage dealer accounts, improve our website and product range, and send you updates or offers where you have agreed to receive them. We may also use your information to prevent fraud and to meet our legal and tax obligations.
We do not sell or rent your personal information. We share it only when necessary, including with courier and transport companies to deliver your order, banks and payment providers to process payments, service providers who help us run our website, hosting, and email, and government or legal authorities when required by law. Anyone we share information with is expected to use it only for the purpose it was shared.
Our website uses cookies to keep the shopping cart working, remember your preferences, and understand how visitors use the site. We may use tools such as [Google Analytics] to measure website traffic [and Facebook Pixel to measure advertising performance]. You can block or delete cookies through your browser settings, but some parts of the website, such as the cart and checkout, may not work properly without them.
With your consent, we may send you product updates, price information, or offers by WhatsApp, SMS, or email. You can stop receiving these messages at any time by replying “STOP”, using the unsubscribe link in our emails, or contacting us directly. We will still send messages that relate to your active orders.
We take reasonable steps to protect your personal information from loss, misuse, and unauthorised access, including secure website hosting, an SSL-encrypted connection, and restricted access to customer records. No method of transmission over the internet is completely secure, so while we work to protect your information, we cannot guarantee absolute security.
We keep your personal information only for as long as needed to fulfil the purposes described in this policy, including order records, warranty periods, and legal and tax requirements. When information is no longer needed, we delete it or make it anonymous.
You may ask us to show you the personal information we hold about you, correct information that is inaccurate, or delete your information where we are not required to keep it for legal or order-related reasons. To make a request, contact us using the details below, and we will respond within a reasonable time.
Our website may contain links to other websites, such as social media pages or courier tracking pages. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies.
Our website and products are intended for adults, businesses, and trade customers. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us and we will delete it.
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “last updated” date. We encourage you to review this page periodically.
